Where are my Items?

If you received a web order but something appears to be missing, please first check your order history and see if additional packages are in route. Items that are in stock will be shipped out separately from custom and pre-ordered items, even if they were all ordered together. 

Packing slips will be included in all shipments, and each individual shipment is listed on your order history.Also, please ensure the tracking information confirms the package has been delivered.

If you feel an item is still missing in error or a package was not delivered when the tracking shows it was, please visit our contact us form and include your order number and be clear of what is missing. A customer service agent will reply with the next steps.